FAQs

CAN I RETURN AN ITEM PURCHASED IN A STORE TO ORIGINS.HK?

Returns or exchanges for purchases made in an Origins retail store or department store counter location may not be returned to origins.hk. If the item you wish to return was not purchased through origins.hk, we recommend returning to the place of purchase for resolution.

CAN I RETURN AN ONLINE PURCHASE TO A DEPARTMENT STORE?

Returns or exchanges for purchases made online may not be accepted for return or exchange at an Origins Counter. At origins.hk, we offer a hassle-free return policy for purchases made online. If for any reason you are not satisfied with your origins.hk purchase, we will be happy to exchange the item or issue a refund upon its return. To view our return and exchange policy, visit our Online Consumer care center or Contact Us.

WHEN WILL I RECEIVE MY ORDER?

For information on a specific order you've already placed, click here to sign in and check your Order Status. Sign in

DO YOU ACCEPT INTERNATIONAL ORDERS?

We currently accept orders for delivery within Hong Kong, SAR of China and Macau, SAR of China only. We apologize for any inconvenience.

IS IT SAFE TO USE MY CREDIT CARD?

At origins.hk, we understand how important security is to you. When you order online with us, we use Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We have used government approved encryption software. To find out more about SSL encryption software please go to: http://www.netscape.com/security/techbriefs/ssl.html?cp=sciln. In order for encryption to take place, your browser must have the SSL protocol. The following browsers have this software:

• Internet Explorer 6.0 and higher
• Mozilla Firefox 1.0.4 or higher
• Safari(MAC Only)

MY INTERNET SERVICE PROVIDER FILTERS UNWANTED EMAIL AND SPAM. COULD THESE FILTERS BLOCK EMAIL THAT I WISH TO RECEIVE?

Yes, they may. Spam filters can restrict wanted email as well as unwanted email. If you believe this is happening, please consult the help section of your email program or contact your ISP directly to see how to relax or remove the settings that filter or block email.

Many email programs allow you to designate messages from origins.hk as legitimate email, ensuring that all future correspondence regarding your origins.com order will be accepted. If you have further questions, please contact us at  cs@origins.hk

WHERE IS MY ORDER?

You can access your order status by signing in and viewing in your account. You may also reach us via email cs@origins.hk or call 31014920 (Monday to Friday 9AM – 6PM).

HOW DO I CHANGE OR CANCEL MY ORDER?

Once your order has been processed, we’re unable to combine or add an item to an existing order. If you would like to cancel your order, please contact our Consumer Care CentreIf your order has been shipped, please refer to Returns or contact our Consumer Care Centre.

WHY IS MY FAVORITE PRODUCT DISCONTINUED? CAN I STILL PURCHASE IT?

Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. We are happy to assist in finding you a new alternate favorite.

CAN'T FIND THE ANSWER YOU ARE LOOKING FOR?

Please email cs@origins.hk to contact our Consumer care advisor directly.

WHERE CAN I BUY ORIGINS PRODUCTS?

To purchase Origins products, you can shop online right here at origins.hk. If you would like to visit an Origins Counter near you in Hong Kong, SAR of China, click here to visit our Store Locator.